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Only one landing gear leg moves

2018 fifth wheel, electric landing gear: one motor on the roadside leg, a cross shaft to the curbside leg. Hitched and locked to the shop truck, trailer wheels chocked, landing gear feet off the ground, battery 12.7 V

Customer says: I was lifting the front off the truck and heard a bang. The trailer leaned toward the door side, so I hooked back up and brought it in.

The roadside leg is extended farther than the curbside leg.

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