The repair note
Complaint, cause, correction. Plus the reading that proves it. That's what gets warranty claims paid and what the next tech needs.
The short version
- Complaint: what the customer said and what you saw.
- Cause: the part or connection that failed, and the reading that proves it.
- Correction: what you did, then how you checked it works.
- Skip guesses. "Checked voltage at pump, 0V across terminals, 12.5V on both sides to ground, found open ground at frame" beats "pump bad."
Shop tip
Use the note builder to turn your findings into a clean note in about a minute.
Try it on a service call
Put the lesson to work on a hands-on troubleshooting case.